Covid-19 Secure Risk Management

Before each visit to the Salon, please read below for all important changes and what you need to know about how the Salon will be temporarily working.

This page does get updated whenever changes have had to be made within the Salon, so it is very important that you read before each visit in order to have an understanding as to how we will be working and what we expect from each client.

If you do not understand any of the information below, or you wish to discuss anything further, please do not hesitate to contact Pretty P and we will be happy to help.


At the Salon, Pretty P will always follow both Government and Luton Borough Council guidelines with regards as to how we operate due to Covid. We keep up-to date with any changes and make adaptations as necessary in order to keep both Staff and clients safe.

Pretty P will not take any responsibility for any customers who may contract Covid-19 as we are adhering to all guidelines and regulations that are in place.

We have had to make adjustments within the Salon with regards to how we operate and what we expect from our clients - this is to ensure that we are working in a way to minimise any spread of Covid-19 in order to keep everyone safe, which is our main priority.

  • All staff have undertaken Covid -19 training at the beginning of 2020 and again in 2021 to ensure we are working within all Health & Safety and Covid-19 guidelines.
  • At the Salon we have personal sanitation rules in place. All staff are wearing PPE at all times if possible and our hygiene standard, including hand sanitation, is of the highest standard.
  • All work stations are thoroughly cleaned after each use - this is done before the next client enters the Salon.
  • All Pretty P staff are taking regular weekly Covid-19 tests.
  • We are still working with reduced capacity within the Salon. There will usually be one Therapist to one client in the Salon, but at times there may be two Therapists to two clients - this is the maximum there will be. At these times we would ask that you be aware of your surroundings and try to keep as much distance as possible between yourself and others.
  • There are still a few treatments that have yet to be re-introduced to our treatment menu. We will keep you updated regarding when these will be offered again but it will only be when we are sure they can be offered at our usual high standard and in a safe and comfortable way.

Customer Advice and General Safety Procedures that are in place at the Salon.

  • We are currently unable to accept any walk-in appointments. We will only treat clients who have pre-booked with us.
  • All clients must wear a face covering/mask at all times during treatments. However, if your treatment requires you to remove your mask then you may do so for the duration of the treatment until advised to replace it by yout Therapist. If you are unable to wear a mask for medical reasons then please contact the Salon before your appointment so that we can ensure all safety procedures are in place for when you arrive.
  • Please do not come for your appointment if you are showing any signs of Covid-19, or if you are feeling unwell in any way and are unsure if you should come to the Salon. Please just cancel your appointment and allow 14 days before re-booking.
  • We are still operating an SMS message service advising you of when we are ready for you in the Salon. Please do not enter until you have received a message advsing you to do so. We may message you earlier than your scheduled time if we are ready early, but please do not rush-we are just letting you know that you can come straight in to the Salon once you arrive. If you are running late, please let us know as soon as possible as it may affect other appointments booked that day due to the tight schedule we are running in order to allow for thorough cleaning time between clients.
  • Before entering the Salon you will be asked to wait by the door until your Therapist comes to greet you. The Therapist will then go over all safety procedures before you can enter. 
  • You will be asked to sanitise your hands both before entering and leaving the Salon. 
  • The NHS Track and Trace QR code is displayed on the front door of the Salon so please feel free to scan it if you wish to do so. You will still be asked to sign in as normal when you enter the Salon. This will be done using the tablet which is thoroughly cleaned between clients.
  • As we are unable to put up screens in the Salon, staff will be wearing visors, however we would ask that you still maintain distance where possible including at the Recption Area where we request that you do not lean on the counter. Your belongings must either be placed in one of our cleaned boxes that we will offer you, or kept on your person at all times.
  • We would like all customers to pay by contactless if possible.  All receipts will no longer be given on paper but will be sent to you by e-mail.
  • Staff will not be able to offer customers refreshments of any kind, so please provide your own if you feel you may need one.
  • All staff have had training on all matters regarding Covid-19, and if any member of Pretty P staff feels that a customer is putting them at risk of contracting or spreading Covid-19, please do not be offended if they ask you to leave the Salon and to rearrange your appointment. Pretty P understands this is a delicate situation, but it is for the safety of everyone.
  • We will try our best to keep the Salon ventilated as much as possible including keeping windows and soors open (weather permitting). We also have 3 air purifiers operating around the Salon to try to keep the air free from radicals and germs.
  • Please do not bring any family members or friends to the Salon when you come for your appointment. We appreciate this may be difficult for some of you, especially if you have young children, but it is for everyone's safety and reassurace that we ask this.

Cancellation of appointments: We understand, more than ever at the moment, that appointments get forgotten or need to be cancelled at the last minute, however, as we are still not working to full capacity we do have a long waiting list for clients who are hoping for a cancelled appointment to become available. If you are unable to attend your appoinment we would politely ask that you give us as much notice as possible so that we can offer the time to someone else. If you cancel less than 2 hours before your allocated time we will have to record that as a client No Show (this means we monitor who is cancelling or not attending their appointments). If you are recorded as having 3 No Shows against your name, then in order to book another appointment you would be asked to pay a non refundable payment in advance before we would accept your booking. 

If you ever have a problem attending your appoinment, please always contact us - here at Pretty P we are all very understanding but we just ask that you give us as much notice as possible.

Again I would like to say please be patient, we are doing our very best.


Pretty P xx


For information on Covid-19 Secure Risk Mangement Click Here

This changes daily, so please read each time before visiting the salon.


Book an appointment

Our booking system is pretty simple – it literally takes a few minutes.

You can download the PrettyP app: mybeautyapp

All you have to do is register your details through the app and this will register with our main appointment diary, which means you can view what is available and what best suits your needs.